Shipping
Free shipping on orders over $100
Every order is tracked. You get a link by email the moment it leaves the warehouse. All prices are in USD.
How long it takes
| Time | |
|---|---|
|
Processing We pick, check and pack your order |
2 to 5 business days |
|
Delivery From the day it leaves the warehouse |
3 to 10 business days |
Demand is high right now, so we would rather give you an honest range than a number we cannot hold. Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2:00 PM ET begin processing on the next business day.
During holidays or major sales, processing can take a little longer. We keep you updated by email.
These timelines are estimates, not guarantees. Weather, carrier capacity and local conditions affect transit times. We are not responsible for delays caused by a carrier or by an incomplete address, but tell us anyway and we will chase it for you.
Rates
| Order total | Shipping |
|---|---|
| Under $100 | $9.95 |
| $100 and over | Free |
The threshold applies to the order total before shipping and after any automatic discount. A single pillow will not reach it, two will.
Where we ship
We currently ship to the 48 contiguous United States. We are not able to deliver to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or other US territories, or to APO/FPO military addresses.
Those destinations sit outside our carrier's ground network and cost several times a mainland delivery. Rather than charge you that, or quietly cancel your order later, we would rather say so here. We will open them up as our logistics allow.
Address accuracy and changes
Please double-check your address at checkout. If you need to change or cancel an order, email us immediately. We will do our best, but once fulfillment has started, changes are not guaranteed. We cannot reroute a package after it has shipped.
Multiple parcels
Larger orders may ship from more than one facility for faster delivery. You get a separate tracking link for each parcel.
Order tracking
You receive a tracking link by email as soon as your order ships. Do not see it, and already checked your spam folder? Contact us and we will resend it.
Lost, damaged, or delivered but not received
- Damaged on arrival: email us within 48 hours of delivery with your order number and clear photos of the packaging and the product. We replace it at our cost.
- Marked delivered but missing: check with neighbors, building management, mailrooms, and the carrier's proof of delivery or GPS scan. If it still cannot be located after 24 to 48 hours, contact us and we will investigate with the carrier.
- Stolen packages: we will do our best to help, but replacements for theft cannot be guaranteed. For higher-value orders we may require a signature on delivery at our discretion.
Refused, undeliverable or returned-to-sender packages
If your package comes back to us because of an incorrect address or repeated failed delivery attempts, we issue a refund minus the original shipping cost once it is received back at our facility. A reshipment may require an additional shipping fee.
Contact us about any order.